FAQs

GENERAL

 


Where is my return?
-The return facility can often experience a backlog due to the high amount of exchanges and returns being delivered on a daily basis. Please bear with us until all returns are processed and please keep an eye out for an email regarding the status of your return 🙏



I haven't received a order or shipping confirmation?
-Please check the junk folder for order confirmation as it can sometimes end up there 🙈 Upon checking the Junk folder and still find its missing feel free to contact us and we can resend your shipping confirmation for you. If your payment has been deducted from your account, it has come through successfully. 🙌



What is your return process?
-Please make your return request through our return portal. Once it has been approved, you will receive an email with all return details. 😘 Please allow up to 48 hours for your request to be processed. 🙏



Where do I find size info?
-Our styles are true to size however if you are in between two sizes, we recommend to choose the smaller one in tights. Please check our size guide for measurements and more accurate help to find your size 😘



Where is my order?
-If you haven't received a shipping notification, your order is still waiting to be fulfilled. Please allow up to 5 business days for your order to be packed and sent off 😘



My order has been dispatched from aim'n and picked up, but stuck at the courier?
-The courier drivers more often than not experience really big volumes of parcels for various reasons. The best and fastest way would actually be to get in touch with the shipping company directly as they can see more details regarding the shipping! Please provide them with our tracking



I need to update my order
-If your order was placed less than 3 days ago, please send an email to info@aimn.co.nz adding URGENT to the subject and provide them with your order details, the customer happiness team will get back to you asap. 😘



Cancel orders
-If your order was placed less than 3 days ago, please send an email to info@aimn.co.nz adding URGENT to the subject and provide them with your order details, the customer happiness team will get back to you asap. 😘



I need to update my address
-Please send an email to info@aimn.co.nz adding URGENT to the subject and the correct address, the customer happiness team will do their best to help you. 😘

 

 

SHIPPING

 


My parcel hasn't arrived yet, what do I do?

- If your purchase has not arrived within the target delivery period, please send us an email at info@aimn.co.nz.
Also be sure to check out the website of the couriers, if they are experiencing delays this will be displayed on their website with expected time frames of delivery delays

Shipping within NZ with Courier Post can take 1-5 working days to deliver. 

Other countries up to 12 working days to deliver with NZ Post via the local standard shipping service for your country. 

If the parcel has still not arrived and are 5 working days over the target delivery, what we do is start an investigation with the post. Rest assured that in the end you will receive your purchase even if we just end up sending you a new one!

 

I can't find my country from the shipping list, how do I proceed?

- aim'n as a company does ship world wide! However, if you live in Europe, please head to aimn.com (our swedish branch) and continue with your purchase.

 

I still can't find my country from the shipping list?

- Perhaps you are the first person to visit our aim´n-world in your country?

How exciting! 🙌 Contact us at info@aimn.co.nz and we will help you out.

 

What shipping service to you use?

- In New Zealand, we ship with Courier Post and to Australia with DHL Express. All other countries uses the main local post services for that country, like Canada Post, USPS etc.

Read more about shipping here.



Where do you ship AUS Orders from?

 - All AUS orders are sent via our Main Online Distribution Centre in Auckland NZ

 

RETURNS/EXCHANGES

 


I would like to return an item for exchange/refund, how would I go about that?

- As long as the return is valid and matches the criteria for our return policy, we are happy to accept a return.

Please fill out the returns form that came with your order and submit your items for return via our Return Portal. If you don’t have the return form, please just write your name, email address, order number and reason for return on a piece of paper. Don't forget to contact us prior to the return! 🙏

 

Do you offer free returns?

- We do not offer free returns unfortunately. Your return can be sent the cheapest way possible and in the same plastic bag, it came with. This will save you a $ or two and will be better for our lovely environment. ♻️

 

Okay, got it! How much does it cost to return?
- The return cost varies depending on size, weight and distance. Normally it costs around approximately: $3.50-9 NZD from New Zealand / $15-30 NZD from the rest of the world.

(These prices are not guaranteed, simply a guideline and can differ at any time.)


Where do i send my Return from AUS?
-
Before sending your Return back to us please ensure you have submitted your Return Request via our Return Portal, once this is reviewed and processed you will be sent an email with all shipping details in order to get your return back to us swiftly. We do not have any Return Facilities within Australia, our Main Warehouse Center for all returns to be sent back to is located in Auckland New Zealand where all AUS orders are sent off from 😊

 

Have you received my return yet?

- If you have not received a confirmation email from us, we have not processed your return yet. The post can be a bit slow sometimes as it can sometimes take 2-3 weeks for a returns to reach us.

 

I can see that my return has been delivered, when will it be processed?

- If the tracking status of your return states ‘delivered’, kindly keeps in mind that if it's been delivered in the afternoon it may take an extra working day for us to process it. We do our very best to process returns as fast as possible and I bet you'll hear back from us soon! 😘

 

Can I return different orders in the same package?

- Absolutely! Just make sure to fill out the order numbers and information for both your orders on the return form. So that we easily can process your return once we receive it.

Read more about returns here.

 

 

PAYMENTS:

 

I was going through a purchase and noticed some additional charges and/or that the price changed slightly, what is this?
- We don’t have any additional charges except shipping costs. The currency that we trade with is the New Zealand Dollar and any amount in other currencies is a live conversion that may change slightly depending on the exchange day to day. When it comes down to it, you will pay the amount displayed in your currency if you complete the order at that time 😊

 

How does LayBuy work?

- LayBuy allows you to split your payments in 6 parts over 6 weeks! Easy & fast and you don’t have to wait until it’s fully paid to receive the order.

 

How does Afterpay work?

- Afterpay allows you to split your payments in 4 parts, due every fortnight! Easy & fast and you don’t have to wait until it’s fully paid to receive the order.

 

I tried to make a purchase but it didn’t work, can you help?

- Sorry to hear that you are having issues with our website! Please email our team at info@aimn.co.nz with a screen shot so that we can look further into the issue. If you haven't yet tried this, please try again on another browser and/or device. That can sometimes do the trick! 👍🏻

 


SIZING:

 

Do you sell plus size tights?

- Our biggest sizes are XL and XXL, with XXXL on the way! Please just keep in mind that our tights are stretchy and you can easily choose the smaller size if you are in-between.

 

What is your smallest size in tights?

- Our smallest size is currently XXS.

 

Do you have any special size recommendations for any shorter girls?

- We don’t have any tights in particular for shorter women, but we do have 3/4 and 7/8 lengths in selected styles. please keep in mind that the length will shorten as you go down a size

 

I'm unsure what size to choose, what should I do?

- Our products are true to size so you can often go for your usual size. However, all bodies are different so don't forget to check out our size guide and measurements 😊 Feel free to email us or message us via our social media pages for extra advice! But we normally recommend going down a size if you feel like you are in between. Worst case, we can always arrange for an exchange if necessary!

 

My tribe tights are a bit tight on the thighs and calves, should I exchange for a bigger size?

-All our Tribe tights are designed with our stylish tape on the thighs and calves. As you found, the first time that you put them on, the tapes can feel a little bit tight around the legs. But the tape will conform to your body after 1-3 uses and won't feel so tight over time! So if the tights feels good overall, you don't need to exchange for a bigger size.

 

An item that I love and can’t wait to buy in my size is out of stock, how long will it take for it to be back?

- Generally we are quite on to it with refilling stock, make sure to head over to the product page and fill out your email to receive a notification once the product is back in stock.

Find our size charts here.  

 

 

CARE INSTRUCTIONS:

 

How do I care for my aim'ns when washing?

- Your aim'ns are manufactured of great quality to be with you for as many lovely adventures as possible. Wash your aim'ns inside- out, in no more than 30 degrees with no softener or bleaching as this can lessen the compression of the happy pants.

 

Can I put the tights in the dryer?

- No, please don’t do this as it can weaken the compression in the tights! Instead, let hang dry!

 

Do I have to use a garment bag when washing my tights?

- It’s recommended to use a washing bag to protect your tights from other garments with hard parts or with Velcro. Treat your aim'n pieces with love and they'll last through many adventures!  

 


PAYMENTS:


I was going through a purchase and noticed some additional charges and/or that the price changed slightly, what is this?
- We don’t have any additional charges except shipping costs. The currency that we trade with is the New Zealand Dollar and any amount in other currencies is a live conversion that may change slightly depending on the exchange day to day. When it comes down to it, you will pay the amount displayed in your currency if you complete the order at that time 😊

 

How does LayBuy work?

- LayBuy allows you to split your payments in 6 parts over 6 weeks! Easy & fast and you don’t have to wait until it’s fully paid to receive the order.

 

How does Afterpay work?

- Afterpay allows you to split your payments in 4 parts, due every fortnight! Easy & fast and you don’t have to wait until it’s fully paid to receive the order.

 

I tried to make a purchase but it didn’t work, can you help?

- Sorry to hear that you are having issues with our website! Please email our team at info@aimn.co.nz with a screen shot so that we can look further into the issue. If you haven't yet tried this, please try again on another browser and/or device. That can sometimes do the trick! 👍🏻

 


PRODUCTS:

 

We have a large range of products! Tights, sports bras/crops, t-shirts, singlets, tank tops, crop t-shirts, sweatshirts, sweatpants, sweat shorts, crop sweatshirts, crop hoodies and more!

 

Tights:

 

Are your tights suitable for all body shapes?

- We are really proud of what we have created 😊 But in the end it is always up to what the customer think! Feel free to read the product reviews and check out our tribe on the tag #aimn wearing our pieces 💕

 

Are the tights sweat-proof?

- All our tights have moisture wicking properties, leaving you looking dry and fab after a workout! 😘

 

Are the tights squat-proof?

Squat tested and approved by many ladies in our aim’n tribe! 🙌

 

Are all your tights full-length?

- At this stage most of our happy pants are full length however we do offer 3/4 and 7/8 in selected styles

 

Can you please tell me where you products are made?  

- Our tights are designed with love in Southern Sweden and manufactured in Southern China with a team of us who work closely with our manufacturers 💕

 

Do you have maternity tights?

- YES! we have our Aim High Maternity Tights and Shine On Maternity Tights which are also a staff pick for their ability to dress up or down 😍 on that note however all our high waisted have been chosen to be worn during pregnancy by our aim'n baby bearing mummas who have found them comfortable. Our co-founder and designer was one of them who used her aim’n tights during her pregnancy 😍🤰

 

Can men wear aim’n tights?

- Our tights are made and designed for the women body, so our tights would not be suited to fit a man, unfortunately! We hope to perhaps introduce a few pieces for men in the future.

 

Bras:

 

Which crops have in-built padding?

-Our Open Back Crops, Navy Crop, White Crop, Strength Short Sleeve Crop, Strength Zip Crop and White Zip Crop all have padding. These can also be removed depending on personal preference 😊

 

Which one of your crops with no padding, has a pocket to insert your own cups?

- Our non-padded crops (All Black Crop, All White Crop, White Strength Long Sleeve Crop) does not have extra pockets for you to add your own cups. However, you can easily wear one of our sport bras underneath for extra support!

 

Ribbed Seamless:

 

Why are they called seamless tights when they have seams?
-The ribbed details, signature v-shape and fit gives a shaping effect. We call it seamless because the fabric is woven and offer a soft dreamy feel. 🙌We think this is the next level seamless compared to others available on the market today. 😍

 

 Are they squat proof?
-We’ve been working hard to provide non-see through seamless tights, hence we’ve developed this woven fabric that is much less see-through than other seamless tights and have come pretty close to delivering a non see-through result. 🙌 With our nude invisible thong and correct sizing, our ribbed seamless shaping tights are completely squat proof.💜

 

Do these tights stretch after use or shrink after washing?
-They will stretch out a bit after using them a few times but this will shrink back to “normal” again after washing them. 🙏If you wash your tights according to our washing instructions the tights will not shrink. 💪

 

Do the ribbed seamless bras have padding and give support?
-Our ribbed seamless bras come with removable pads to suit any preferance and give a medium support.😘

 

Can the Ribbed Seamless tights be used as maternity tights?
-
They are not tights for pregnant women per say but do give a supportive feel for the baby bump.✨However the waistband for these tights have been designed to be shaping and less stretchy compared to our other high waist tights, we recommended to use in the early stage of baby bump and not to grow into. 🙏 

 

How is the sizing with the long sleeves in this collection?
-
They are all true to size, but for the ribbed long sleeves, if you are in between sizes please choose the bigger one. For the cross long sleeve, if you are in between sizes please choose the smaller one. 😘

 

Are these sweat proof or to be considered as casual clothing?
-
These tights have moisture-wicking properties as do all of our other tights leaving you looking dry and fab after a tough workout 💪 They are perfect for workouts and equally as perfect for casual wear.😍

 


Mini Tights:

 

Do you have mini tights for boys?

- Our Mini tights work well on all genders 😍 We often release styles which are suitable for both genders

 

Do you offer tween sizes?

- At this stage, our Mini collection go up to a size 5, suitable for ages 7-10 with the next size up being XXS and in Aim High Tights we have the option of 3/4, Perfect for tweens

 

 

Swimwear:

Our swimwear are small in sizes so if anyone are in-between size and need help choosing, it’s good to recommend to go up 1 size for the best fit. We don’t allow for returns on swimwear for hygienic reasons.


Is the swimsuit suitable for large busted women?

Suitable for all body types! Just keep in mind that if you are in-between sizes, going up 1 size will provide more coverage as it is a cheeky swimsuit! 😉

 

Do your bikini tops have removable padding?

- All our bikini tops have internal removable padding! Just not the swimsuit.

 

Do your swimsuits have removable padding?

- No, they don’t. If you’re after swimwear with removable padding, look no further than our bikini tops

 

What sizes would you recommend in you bikini tops depending on cup size?

A: A cup = XS

B cup = S-M

C cup = M-L

D cup = L-XL

Sizes are always hard in bikini tops as all bodies are different and sometimes the correct cup size may depend on you under-chest measurements. For more personal recommendation, please don't hesitate to reach out to our crew at info@aimn.co.nz

Accessories:

 

Do your gymbags have extra inner pockets?

- No, they do not. It’s a simple bag perfect for going to the gym or even to the beach!

 

Do your water bottles have straws?

No, they don’t. It’s a simple twist lid that you can drink straight from to re-hydrate during a training session 💦

 


CARE INSTRUCTIONS:


How do I care for my aim'ns when washing?

- Your aim'ns are manufactured of great quality to be with you for as many lovely adventures as possible. Wash your aim'ns inside- out, in no more than 30 degrees with no softener or bleaching as this can lessen the compression of the happy pants.

 

Can I put the tights in the dryer?

- No, please don’t do this as it can weaken the compression in the tights! Instead, let hang dry!

 

Do I have to use a garment bag when washing my tights?

- It’s recommended to use a washing bag to protect your tights from other garments with hard parts or with Velcro. Treat your aim'n pieces with love and they'll last through many adventures!  


We hope this answers most of your questions, however do feel free to contact us at info@aimn.co.nz for clarifications or more information!

xo

aim'n crew